Summary of Dave Wascha's MTP Conference talk with commentary
Great tips here! Thanks for sharing.
I can especially relate to "Don't listen to your customers"!
I have faced this many times - Customers suggest solutions during user testing.
Just following their suggestions is dangerous for the product. Instead, find the root cause and design solutions.
That's very true. You can't stop customers from suggesting features, but you can hear them out, uncover the 'why' behind it, and devise a simpler or better solution.
Great tips here! Thanks for sharing.
I can especially relate to "Don't listen to your customers"!
I have faced this many times - Customers suggest solutions during user testing.
Just following their suggestions is dangerous for the product. Instead, find the root cause and design solutions.
That's very true. You can't stop customers from suggesting features, but you can hear them out, uncover the 'why' behind it, and devise a simpler or better solution.